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Grandma's Herbs E-Commerce Policies Including:
Grandma's Herbs View on the Issue of Privacy:
We at Grandma’s Herbs adhere to a strict professional code of ethical conduct in the handling of your personal information. Read below to review how we safeguard your relationship with us.
Our Commitment To Your Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect
This notice applies to all information collected or submitted on the grandmasherbs.com website whether from customers or prospects. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected on these pages are:
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order, to contact you with regard to your order, to respond to email inquiries, to participate in live chat discussions, or to send an email newsletter. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide with someone else, such as a shipping company or a credit card merchant gateway, when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and to share with advertisers but we would not disclose anything that could be used to identify individuals.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above. We also provide you opportunities to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by accessing Your Account on any page. You can correct factual errors in your personally identifiable information by editing it online. To protect your privacy and security, we require that you select a password, and then log on using that password to access or change your information.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please call us at (800)724-4689 or send us an email at email@example.com.
Grandma's Herbs Inc. will gladly accept returns within 14 days of the original purchase date. The customer is responsible to ship the unused product back to Grandma's Herbs at 221 West 200 South, St George, UT 84770 at their own expense. Upon receipt of the product(s) being returned Grandma's Herbs will immediately issue a refund less a ten percent processing fee to the credit card used to process the original transaction or give a full credit as an exchange for other products sold by Grandma's Herbs. If customer opts for exchange all purchasing terms and conditions apply.
Grandma's Herbs Inc. provides samples of certain products. We at Grandma's Herbs Inc. are dedicated to providing samples so that potential customers can make decisions about our products based on their own personal experiences. Each of these samples are intended to provide enough product for an individual to complete a test or trial of the product. The program is designed to allow customers to know with assurance that our products are exactly what we claim and to allow a test to see if the product fulfills the particular needs of that customer.
Grandma's Herbs Inc. will send one order of samples per household. The customer will be responsible to pay all shipping and handling charges at the time of checkout. The customer may place more than one sample in their shopping cart before checking out, however the addition of samples may increase the shipping and handling charges in the shopping cart and must be paid upon checkout. An order is completed each time a customer checks out and submits all payment information so as to pay all charges posted in the shopping cart.
In the event that more than one order of sample(s) are ordered by one particular individual or for any one particular household, Grandma's Herbs Inc. reserves the right to refuse to fulfill that order. In the event that it is determined by Grandma's Herbs Inc. that an individual or household is attempting to abuse the sample program, by placing and completing more than one order including samples after being notified of this policy, Grandma's Herbs Inc. reserves the right to refuse to fulfill the order and may retain the shipping charges collected at the time of the order. Abuse is defined as persisting to order samples after warnings are issued via email or phone calls that the sample orders for that individual or household have exceeded the sample order limit of one order.
Please feel free to place an order of sample(s) of any of the products available on the FREE SAMPLE page of our website. We welcome all that want to try our products.
The purpose of this Agreement (hereafter referred to as the "Agreement") is to set forth Grandma’s Herbs Inc.’s Affiliate Terms and Conditions.
As an explanation; every customer is automatically enrolled in our Affiliate Program. On the Grandma's Herbs website and in emails all Affiliates will be referred to as "Family Members". This document simply defines the agreement that Grandma's Herbs is making with all "Family Members" in order to receive the benefits of our Affiliate Program. This document also defines the possible uses and abuses of our Affiliate Program and lists remedies in the event of abuse.
Thank you for choosing to be one of Grandma's Herbs' Affiliates (Family Members). We are truly on the same side of health together. We share common goals and your participation helps assure the success of Grandma's Herbs. We feel that his is one sure way of showing our appreciation to all of our loyal Family Members.
Terms and Conditions
This Agreement contains the complete terms and conditions that apply to your participation as an affiliate in the Affiliate Program of Grandma’s Herbs Inc., and the establishment of links from your affiliate web site to our web site http://www.grandmasherbs.com/ or any website sponsored by, created by or maintained by Grandma’s Herb Inc. (hereafter referred to as the “Website”). As used in this Agreement, "we," "us." "our," or “Company” means Grandma’s Herbs Inc. and "you" or "your" means the Affiliate or Family Member, and "Product" means any and all items offered for sale by us on the “Grandma’s Herbs Inc. Website” (hereafter referred to as the “Website”).
THIS IS A LEGAL AGREEMENT BETWEEN YOU AND GRANDMA’S HERBS INC. BY AGREEING WITH THE TERMS AND CONDITIONS OF THE WEBSITE, YOU ARE AFFIRMATIVELY STATING THAT YOU HAVE READ THE AFFILIATE AGREEMENT AND UNDERSTAND THE TERMS SET FORTH HEREIN AND ARE AFFIRMATIVELY INDICATING YOUR ACCEPTANCE OF THIS AFFILIATE AGREEMENT AND YOU AGREE TO BE BOUND BY THE TERMS HEREOF.
1. Enrollment in the Affiliate Program.
To enroll in our unique affiliate program, you must register as a Grandma’s Herbs customer. Once your registration form has been completed, you will receive your affiliate code (customer number) and tracking of any orders placed by customers referred to the Website by you will start immediately.
We may disable your affiliate account if we determine (in our sole discretion) that a link placed on your site is unsuitable as an Affiliate for any reason, including, but not limited to; if your site incorporates images or content that is in any way unlawful, harmful, threatening, defamatory, obscene; harassing or racially, ethically, or otherwise objectionable; such as sites that facilitate illegal activity; depict sexually explicit images; promote violence; promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, or age; promote illegal activities or incorporate any materials that infringe or assist others to infringe on any copyright, trademark, or other intellectual property rights (collectively "Content Restrictions").
2. Using Our Links on Your Site.
Link means a hyperlink to the Company Website that is copied and pasted to your individual web site or social media page. If the HTML code is altered in any way after copying from our Website, we take no responsibility for you receiving the credit for any sale. Any change you make may cause the tracking to no longer function correctly and thereby nullifies the credits that could possibly be attributed to the altered link.
As an Affiliate, we will make available to you banners and other types of graphic or text type links to our web site containing Company logos and words identifying Company. In using the links, you agree that you will take full responsibility in maintaining all such links. All Affiliate sites shall display such graphic images throughout your site as you see fit. You shall not alter, modify, or expand the links in any way without our written consent. Each link connecting users of your web site to our Website will in no way alter the look, feel, or functionality of our Website. We have the right in our sole discretion to monitor your web site at any time and from time to time to determine if you are in compliance with the terms of this Agreement. Affiliates must place the appropriate copyright and trademark notices wherever law requires to maintain a legal, lawful website.
You are allowed to post the prices of the Company Products on your web site but you are responsible for keeping your information on pricing up-to-date as the Company from time to time will post specials, discounts or change Product pricing in our sole discretion. Prices posted on your website will not over ride nor alter the pricing posted on our website. If a customer disagrees with any pricing posted on our website relating to a price posted on your web site and it is necessary to refund any differences to maintain customer satisfaction. The refund will be subtracted directly from the Affiliate’s account. The maintenance of customer satisfaction after a customer has contacted the Company will be the sole discretion of the Company. The effect that a decision made to satisfy a customer may have a monetary effect on the Affiliate’s account. This is also the sole discretion of the Company and will be complied with by the Affiliate in order to maintain good customer relations. The Company will use commercially reasonable remedies to resolve all customer complaints.
3. Order Processing.
We will process all orders placed by customers who follow the links from your web site to the Company web site. We reserve the right to reject orders that do not comply with certain requirements, that we have established and may periodically change due to internet, security and privacy changes suggested or mandated by credit card merchant or government entities. We will be solely responsible for all aspects of order processing and fulfillment, including order entry, payment processing, shipping and handling, cancellations, returns and related customer service. We will track the volume and amount of sales generated by your web site or social media page and will make unaudited report summaries available for your review through your affiliate account (also known as; customer account) on our web site. The form, content, and frequency of the reports may vary from time to time to our discretion. To permit accurate tracking, reporting, and fee accrual, you must ensure that the links between your web site and the Company Website are properly formatted. It is your sole responsibility to ensure that the links that you have placed on your web site or social media page are always working properly.
For a sale to generate a commission, the customer must be an Affiliate Referral. An Affiliate Referral is defined as a person who follows the link from your web site to the Company Website, purchase a Product or Products using our online ordering system, remits payment in full of the Product(s) ordered and accepts delivery of the item at the shipping destination.
Commissions on trackable online sales are paid on net sales. The net sale is the remaining amount after all of these deductions have been subtracted from the total of the order: sales tax, duty, shipping, handling, credit card fees and any portion of payment made through the redemption of gift certificates, coupons, credits or "Grandma's Bucks". The Commission Rate is subject to change at any time or from time to time, in our sole and absolute discretion. You will be notified of any change in the commission rate. Commissions will also be reduced due to credit card fraud, bad debts, cancellations, charge backs and credits for returned goods. A commission will be paid only if an Affiliate Referral navigates to the Website and the Affiliate Referral completes an order as listed above.
No commission will be paid if the visitor to our web site cannot be tracked and verified to have come directly from your web site or social media page to our Website by our tracking system unless the customer fits section three (3) of the “Affiliate Net Commission Percentage” rule.
Affiliate Net Commission Percentage
The Commission percentage defined above is subject to change at any time or from time to time, in the Company’s sole and absolute discretion. You will be notified of any change in the Commission base.
5. Commission Payment.
Commissions on sales are paid on net sales actually collected from customers that have been directed to the Website from the Affiliate’s link. Orders are not eligible for a commission if one or more of the following conditions exist; credit card fraud, bad debts, cancellations or charge backs. The portion of an order that is paid for with credit from returned products, Affiliate Credits (Grandma’s Bucks) or Gift Certificates is not eligible for commissions. If a commission has been paid and one of the afore mentioned conditions existed, that commission will be deducted from future commissions. If credits are used to pay for part of an order from an Affiliate Referral a commission on the remaining portion of that order will be paid based on the above schedule. Commissions will be paid in the form of Grandma’s Bucks (Grandma’s Bucks are defined as; credit that can be used to purchase part or all of any product listed on and sold by Company’s Website). All commissions are immediately available after an Affiliate Referral completes an order, and can be spent against an order that the Affiliate places. If the Affiliate allows the commissions to accumulate to an amount equal to or greater than thirty dollars ($30.00 US) the Company can at its own discretion write a check and mail it or issue a credit to the Affiliate’s PayPal account if available. The afore mentioned accumulation amount can be changed from time to time at the sole discretion of the Company.
You agree that you are solely responsible for all tax obligations due to all taxing authorities arising from or in connection with your participation in our Affiliate Program. Company shall not withhold any taxes of any kind from your commission checks.
Company is not responsible for resending lost or missing payments past 90 days from payment date.
6. Reports of Sales.
Your account will automatically be tracked by the Website’s tracking application for each customer that purchases from the Website after being referred to the Website by a link that the Affiliate posted whether that link was deliberately posted on a website or blog or passively posted through any of the social media websites. When you log in to your account on the Website you will be able to see a current total of all Grandma’s Bucks that have been accredited to your account.
7. Policies and Pricing.
Customers who buy Product through the Affiliate Program will be deemed to be customers of the Company. Accordingly, all Company rules, policies, and operating procedures concerning customer orders, customer service, and sales will apply to those customers. We may change our policies and operating procedures at any time. For example, we will determine the prices to be charged for Product sold and can change the pricing at the sole discretion of the Company. Product prices and availability may vary from time to time. Because price changes may affect items that you already have listed on your web site, you will be responsible for maintaining the correct current prices on your web site at all times. We will use reasonable efforts to present accurate information, but we cannot guarantee the availability or price of any particular Product.
8. Non-Exclusive Limited License and Use of Company Logos and Trademarks.
We grant you a non-exclusive, non-transferable, revocable right to (i) access our web site through links solely in accordance with the terms of this Agreement, and (ii) solely in connection with such links, to use our logos, trade names, trademarks and similar identifying material (collectively " Marks"), solely for the purpose of selling Product on your web site for Company. You may not alter, modify, or change the Company logos, trademarks or any other text content provided to you through the Company affiliate section. The use of any of the logos, trademarks or text content are only extended to members in good standing in the Company Affiliate Program.
If you see logos, trademarked items or text content that is not in the materials available to affiliates in the marketing section and you wish to use on your web site, you may not use them without prior written permission. Permission is not to be construed as Company giving you any legal ownership or rights to these logos, trademarks, or text content. Company’s own use of any logos, trademarks, or text content in the display or marketing of Company products does not automatically make it acceptable for affiliates to assume usage of same materials is considered acceptable use of such materials for promotion of Company products. Affiliates should assume that ONLY materials directly made available from Company to Affiliate for the purpose of selling product for Company shall be acceptable to use.
The rights granted to you pursuant to this section shall terminate upon the effective date of the expiration or termination of this Agreement.
Additionally, we reserve the right to secure the highest position in pay-per-click and pay-per-position search engines and advertising sites by submitting a bid for URLs or other search terms considered as trademarks, sales marks, service marks, registered trademarks, or registered URLs (or any variations or abbreviations of same) of Company. At no time shall you submit bids or use other methods that would cause listings for your site to rank higher than Company rankings for trademarks, sales marks, service marks, registered trademarks, or registered URLs (or any variations or abbreviations of same) of Company.
9. Publicity, Email, and Spam Policies.
You shall not create, publish, distribute or permit any written material that makes reference to Company, without first submitting such material to us and receiving our written consent.
Be careful about your advertising methods using email. Company will not tolerate any forms of Spam. We will hear both sides of a Spam complaint but we will remove one affiliate before we risk all affiliates losing email privileges. In the event an affiliate is charged with spamming practices, Company shall not be held liable for any legal action taken against said affiliate nor be financially responsible for fines owed by said affiliate.
10. Responsibility for Your Site.
You will be solely responsible for the development, operation, and maintenance of your web site and for all materials that appear on your web site. We shall have no responsibility for the development, operation, and maintenance of your web site and for all materials that appear on your web site. You hereby represent and warrant to us that materials posted on your web site do not violate or infringe upon the rights of any third party (including, for example, copyrights, trademarks, privacy, or other personal or proprietary rights), and that materials posted on your web site are not libelous or otherwise illegal. You must have express permission to use copyrighted material owned by another party or other proprietary material. We will not be responsible if you use copyrighted material from another party or other proprietary material in violation of the law.
11. Term of the Agreement.
The term of this Agreement will begin when your affiliate application has been received by Company through the Company Website and you have accepted the Terms and Conditions in this Agreement. This Agreement will end when terminated by either party. The Agreement may be terminated by Company or the affiliate for any reason upon thirty (30) days prior email or written notice, or immediately upon notice of any breach of the provisions of this Agreement. Upon termination you may no longer use Company banners, images, content, trademarks, etc., on your web site, or provide hyperlinks to the Company web site. If this Agreement is terminated because you have violated the terms of this Agreement or if this Agreement is terminated because your web site becomes subject to the Content Restrictions set forth in Section 1, you are not eligible to receive any commission payments, even for commissions earned prior to the date of termination. If this Agreement is terminated for any other reason, you are eligible to earn a commission only on sales occurring during the term of the Agreement, and commissions earned through the date of termination will remain payable only if the related orders are not canceled or returned. We reserve the right to withhold your final payment for a reasonable time to ensure that the correct amount is paid.
We may modify any of the terms and conditions contained in this Agreement, at any time and in our sole discretion. Notice of any change by email to your address on our records, or the posting on our web site of a change notice or a new agreement, is considered sufficient notice for notifying you of a modification to the terms and conditions of this Agreement. Modifications may include, but are not limited to, changes in the scope of available commission fees, commission schedules, payment procedures, and Affiliate Program rules. All such modifications shall take effect 48 hours after we serve notice as provided above, unless we indicate otherwise. If any modification is unacceptable to you, your only recourse is to terminate this Agreement. Your continued participation in the Affiliate Program, following our posting of a change notice or new agreement on our web site, will constitute binding acceptance of the change.
13. Relationship of Parties.
You and Company are independent contractors, and nothing in this Agreement will create any partnership, joint venture, agency, franchise, sales representative, or employment relationship between the parties. You will have no authority to make or accept any offers or representations on our behalf. You will not make any statement, whether on your site or otherwise, that reasonably would contradict anything in this Section.
14. Limitation of Liability.
We will not be liable for indirect, incidental, special, or consequential punitive or multiple damages, including without limitation any damages resulting from loss of use, loss of business, loss of revenue, loss of profits, or loss of data arising in connection with this Agreement, the Affiliate Program, or Company performance of services or of any other obligations relating to the Agreement, even if we have been advised of the possibility of such damages. Further, our aggregate liability arising with respect to this Agreement and the Affiliate Program will not exceed the total commissions paid or payable to you under this Agreement.
The foregoing limitation of liability shall apply regardless of the cause of action under which such damages are sought.
We make no express or implied warranties or representations with respect to the Affiliate Program or any Product or other items sold through the Affiliate Program (including, without limitation, warranties of fitness for a particular purpose, merchantability, non-infringement, or any implied warranties arising out of a course of performance, dealing, or trade usage). In addition, we make no representation that the operation of our web site will be uninterrupted or error-free, and we will not be liable for the consequences of any interruptions or errors.
16. Representations and Warranties.
You hereby represent and warrant to us that this Agreement has been duly and validly executed and delivered by you and constitutes your legal, valid and binding obligation, enforceable against you in accordance with its terms; and that the execution, delivery and performance by you of this Agreement are within your legal capacity and power; have been duly authorized by all requisite action on your part; require the approval or consent of no other persons; and neither violate nor constitute a default under the (i) provision of any law, rule, regulation, order, judgment, or decree to which you are subject or which is binding upon you, or (ii) the terms of any other agreement, document, or instrument applicable to you or binding upon you.
We may disclose to you certain information as a result of your participation as part of the Affiliate Program, which information we consider to be confidential (herein referred to as "Confidential Information"). For purposes of this Agreement, the term "Confidential Information" shall include, but not be limited to, any modifications to the terms and provisions of this Affiliate Program Agreement made specifically for your site and not generally available to other members of the Affiliate Program, web site, business and financial information relating to Company, customer and vendor lists relating to Company, and pricing and sales information for Company and any members of the Affiliate Program other than you. Confidential Information shall also include any information that we designate as confidential during the term of this Agreement.
You agree not to disclose any Confidential Information and that such Confidential Information shall remain strictly confidential and secret and shall not be utilized, directly or indirectly, by you for your own business purposes or for any other purpose except and solely to the extent that any such information is generally known or available to the public or if same is required by law or legal process. We make no warranty, expressed or implied, with respect to any information delivered hereunder, including implied warranties of merchantability, fitness for a particular purpose or freedom from patent, trademark or copyright infringements, whether arising by law, custom or conduct, or as to the accuracy or completeness of the information and we shall not have any liability to you or to any other person resulting from your or third-party use of the information.
You hereby agree to indemnify, defend, and hold harmless Company, its shareholders, officers, directors, employees, agents, affiliates, successors and assigns, from and against any and all claims, demands, losses, liabilities, damages or expenses (including attorney fees and costs) of any nature whatsoever incurred or suffered by us (collectively the "Losses"), in so far as such Losses (or actions in respect thereof) arise out of, are related to, or are based on (i) any claim or threatened claim that our use of the Affiliate Trademarks infringes on the rights of any third party; (ii) the breach of any representation or warranty made by you herein; or (iii) or any claim related to your web site.
19. Independent Investigation.
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT AND AGREE TO ALL ITS TERMS AND CONDITIONS. YOU UNDERSTAND THAT WE MAY AT ANY TIME (DIRECTLY OR INDIRECTLY) SOLICIT CUSTOMER REFERRALS ON TERMS THAT MAY DIFFER FROM THOSE CONTAINED IN THIS AGREEMENT OR OPERATE WEB SITES THAT ARE SIMILAR TO OR COMPETITIVE WITH YOUR WEB SITE. YOU HAVE INDEPENDENTLY EVALUATED THE DESIRABILITY OF PARTICIPATING IN THE AFFILIATE PROGRAM AND ARE NOT RELYING ON ANY REPRESENTATION, GUARANTEE, OR STATEMENT OTHER THAN AS SET FORTH IN THIS AGREEMENT.
This Agreement will be governed by the laws of the United States and the State of Utah without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the federal or state courts located in St George, Utah and you irrevocably consent to the jurisdiction of such courts. You may not assign this Agreement, by operation of law or otherwise, without our prior written consent. Subject to that restriction, this Agreement will be binding on, inure to the benefit of, and enforceable against the parties and their respective successors and assigns. Our failure to enforce your strict performance of any provision of this Agreement will not constitute a waiver of our right to subsequently enforce such provision or any other provision of this Agreement.
THIS IS A LEGAL AGREEMENT BETWEEN YOU AND GRANDMA'SHERBS INC.. BY CLICKING THE "I ACCEPT" BUTTON IN THE CUSTOMER TERMS AND CONDITIONS YOU ARE AFFIRMATIVELY STATING THAT YOU HAVE READ AND UNDERSTAND THE TERMS SET FORTH HEREIN AND ARE AFFIRMATIVELY INDICATING YOUR ACCEPTANCE OF THIS AFFILIATE NETWORK AGREEMENT AND YOU AGREE TO BE BOUND BY THE TERMS HEREOF.
If you agree, then sign up as a Grandma’s Herbs Inc. Affiliate!