Refund policy

You have 30 days from the day your order is delivered to request a return. Product can be opened or unopened. We just ask that you return whatever is left of the product in its original container.

How to start a return

1. Email **hello@grandmasherbs.com** or call **800-724-4689** within 30 days of delivery. Include your order number and, if you'd like to tell us, what didn't work for you.
2. We'll reply with a return authorization and confirm the address.
3. Ship the product back within **30 days of approval**, with a note inside listing your order number.

**Please contact us before shipping anything back.** Packages that arrive without an authorization can't be matched to an order, and we can't refund them.

Return shipping

You cover return shipping on a change-of-mind or satisfaction return. We recommend a tracked service — until it reaches us, the package is your responsibility.

**We pay the shipping** whenever the problem is ours: a defective product, a damaged shipment, a wrong or missing item, or anything we got wrong on our end. In those cases we'll send a prepaid label — you're never out of pocket for our mistake.

Damaged, defective, or wrong items

Please check your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 7 days of delivery with a photo and your order number. We'll replace it or refund it, your choice, and we'll cover the shipping either way.

If a seal is broken or a bottle is compromised on arrival, don't take the product. Contact us and we'll replace it immediately.

When you'll get your money back

We'll email you once your return arrives and has been inspected — usually within 2 business days of delivery to us.

If it's approved, we refund to your original payment method within 3–5 business days. Your bank or card issuer may take another 5–10 business days to post it, which is outside our control. If it's been more than 15 business days since we confirmed your refund and you still don't see it, contact us and we'll chase it.

Original shipping charges are refunded only when the return is our error.

What we can't take back

- Gift cards
- Books and printed material once opened or used
- Products returned after the 30-day window, unless we approved an exception in writing
- Products bought somewhere other than grandmasherbs.com. If you bought from Amazon, a retailer, or another seller, their return policy applies and you'll need to go back to them. We're happy to help you figure out who to contact.
- Products that have been tampered with, decanted, repackaged, or transferred out of the original container

Monthly Specials and other discounted items are returnable under the same 30-day guarantee. A discount doesn't make a sale final.

*For safety reasons we do not resell any returned product, opened or sealed. Returns are destroyed.

Exchanges

The fastest route is to place a new order for what you want, then return the original for a refund — that way you're not waiting on us to receive the first package. If you'd rather we swap it directly, just say so when you contact us and we'll arrange it.

Subscriptions

You can cancel or skip a subscription any time from your account or by contacting us. Cancel at least 2 business days before your next renewal to stop that shipment. If a renewal ships before you reach us, the 30-day guarantee covers it like any other order.

Wholesale orders

Wholesale, practitioner, and reseller orders are not covered by this policy. Those returns are governed by your account agreement with us. Contact your account representative or email hello@grandmasherbs.com with your account number.

Product recalls

If we ever recall a product or ask customers to return a lot for any reason, that return is at our expense with no time limit and no conditions, and we'll refund it in full. Recall instructions will be posted on this site and sent to affected customers directly.

Questions

**Email:** hello@grandmasherbs.com
**Phone:** 800-724-4689
**Returns address:** Grandma's Herbs, 221 West 200 South, St. George, UT 84770

*Nothing in this policy limits any right you have under applicable consumer protection law.*